FAQ & Contact - Techwear Canada

💬 Contact

How can I contact your team?

Reach out to Mary Blake, our customer support manager at contact@techwear-australia.com.

What are the response times?

We aim to respond within 24 hours, but this may vary depending on the time of year and your time zone.

What are your working hours?

Our team is available from 9 am to 6 pm GMT+11 every day.

🛍️ 📦 Purchases & Deliveries

Why buy from us?

Techwear Australia provides:

the largest curated selection of techwear gears.
secure payment options.
easy order tracking.
free shipping with no minimum purchase.
a professional customer service team available 7/7.

Do you ship worldwide?

Yes, we offer <strong>free worldwide shipping</strong> from our Australian and Asian warehouses.

How long will it take for my order to be delivered?

Delivery estimates:

2-6 days to Australia & New Zealand.
1-2 weeks for Asia Pacific.
1-2 weeks for Europe, the USA and Canada.
1-4 weeks for other global destinations.

Location and Product Origin

Where are you located?

We are an Australian-based techwear company with our head office and main warehouse in Sydney.

Where are your products made?

Our products are designed in the UK and Japan, and manufactured in various locations, including Japan, China, and Korea, ensuring high-quality and innovative techwear designs.

Order Tracking and Incomplete Orders

How can I track my parcel?

Track your order here using your order number and email address.

My order is incomplete, what can I do?

Orders with multiple items may ship separately from our warehouses to expedite delivery. If all items aren’t received within 20 business days, contact us for a shipment review.

Package Delivery

Will my package be hand-delivered?

Parcels are delivered to your mailbox, or in person if too large. If you’re unavailable, a notice will be left for pickup at the nearest post office.

Size and Returns

My garment is too small/big. How can I replace it?

Refer to our size guides on product pages or contact us for assistance before ordering. Returns for size issues are at the customer’s expense. We only cover product reship if the size isn’t matching the size information provided on the product page.